Customer Care 9900019180
Any request for the return of the bicycle/product shall be at the sole discretion of www.livenupconcepts.com . In case of a return being approved by www.livenupconcepts.com, all items must be returned in their original condition along with the following:
- Original invoice from www.livenupconcepts.com or Livenup Concepts
- Bicycle and other accessories, manuals, provided at the time of sale of the bicycle
Any other damages that may have occurred to the bicycle shall be your responsibility including damage by third-party, intentional damage or wilful negligence; Improper use and maintenance; Bike modifications; Use of non-original parts; Natural disaster and force; Damage during transportation; Corrosion-like rusting etc . The same shall also not apply to normal wear and tear, nor to defects, malfunctions or failures that result from the abuse, neglect, improper maintenance, alteration, modification, accident, or misuse of the bicycle/product.
Return/ Exchange Policy
- There is no return on cycle bought from livenupconcepts.com or Livenup Concepts, Only exchanges if there is any mismatch in sizes or other damages during delivery or handling or manufacturing issues.
- Products purchased from livenupconcepts.com or Livenup Concepts can only be exchanged at our stores.
- If you wish to proceed and cancel your order, a nominal cancellation charge of Rs. 1,200/- (Rupees One Thousand Two Hundred only) along with a transaction reversal fee of 2% (Two Percent) of the amount paid will be deducted prior to processing the refund to you. This shall be at the sole discretion of the Livenup Concepts Management,
- The product can be only exchanged if it’s in a resalable condition, within 2 days
- In case of any damages or manufacturing issues, the Warranty policy will be taken into consideration.
- livenupconcepts.com or Livenup Concepts will be taking full responsibility for damaged goods if the delivery is by their own medium or transportation partner.
For 3rd party deliveries damage because of improper man-handling won’t be considered.